Sigell L T, Piascik M F, Parker R E, Nelson E D, Williams R B
Am J Hosp Pharm. 1980 Sep;37(9):1206-10.
The consumer-oriented aspect of a university drug and poison information center is described. The University of Cincinnati Medical Center began its 24-hour consumer drug information telephone service in 1972. It is staffed by seven full-time employees, and pharmacists and pharmacy residents of nearby hospitals handle evening and weekend calls. All participating personnel are trained in structured programs. The $78,000 annual budget for the consumer drug information service is funded exclusively from external sources such as mental health agencies, foundations, and donations. Of 40,719 calls handled by the center in 1979, 83% were from the public. The total annual call volume has increased by 250% since 1972. In telephone follow-up of consumer calls, 73% of persons claimed they followed verbatim the advice given. Of calls during 1972, 1974, 1977, and 1979, 32.2% concerned drug abuse; 28.6%, identification of ingredients; and 10.9%, efficacy. Data from a three-month study in 1979 showed that the goal perceived by the information provider was to satisfy the curiosity of the caller 63.6% of the time (35.6% of the time immediate action was indicated). The authors believe that the center promotes appropriate use of physicians and pharmacists as sources of information for consumers.
本文描述了大学药物与毒物信息中心以消费者为导向的特点。辛辛那提大学医学中心于1972年开通了24小时的消费者药物信息电话服务。该服务由七名全职员工提供支持，附近医院的药剂师和药房住院医生负责处理夜间和周末的来电。所有参与人员都接受过结构化项目的培训。消费者药物信息服务每年7.8万美元的预算完全来自外部来源，如心理健康机构、基金会和捐赠。1979年该中心处理的40719个电话中，83%来自公众。自1972年以来，年度电话总量增长了250%。在对消费者来电的电话随访中，73%的人声称他们完全按照给出的建议行事。在1972年、1974年、1977年和1979年的来电中，32.2%涉及药物滥用；28.6%涉及成分识别；10.9%涉及疗效。1979年一项为期三个月的研究数据显示，信息提供者认为63.6%的时间里目标是满足来电者的好奇心（35.6%的时间里需要立即采取行动）。作者认为该中心促进了医生和药剂师作为消费者信息来源的合理利用。
