Self P C, Gebhart K A
Bull Med Libr Assoc. 1980 Jul;68(3):288-92.
A goal of libraries is to assure the improvement of library services. Many organizations have attempted to use standards as a method to assure quality services, but often standards have failed through a lack of individual commitment to those standards and to the methodology used in establishing the standards. Many segments of the health care field have adopted the concept of quality assurance and are applying it to the service and care they provide. This process has the potential to raise or assure quality of service in health sciences libraries. The process involves: selecting a subject for review; developing measurable criteria; ratifying the criteria; evaluating existing services using the criteria; identifying problems; analyzing problems; developing solutions; implementing solutions; and reevaluating services. Two pilot quality assurance studies conducted in the Midwest Health Science Library Network during 1978 are described. Plans are under way to use this process on a regional basis.
图书馆的一个目标是确保图书馆服务得到改善。许多组织试图将标准作为确保优质服务的一种方法，但由于缺乏对这些标准以及制定标准所采用方法的个人承诺，标准常常未能发挥作用。医疗保健领域的许多部门已经采用了质量保证的概念，并将其应用于他们提供的服务和护理中。这一过程有可能提高或确保健康科学图书馆的服务质量。该过程包括：选择一个审查主题；制定可衡量的标准；批准这些标准；使用这些标准评估现有服务；识别问题；分析问题；制定解决方案；实施解决方案；以及重新评估服务。本文描述了1978年在中西部健康科学图书馆网络进行的两项质量保证试点研究。目前正在计划在区域范围内使用这一过程。
