Evans E, Borko H, Ferguson P
Bull Med Libr Assoc. 1972 Jan;60(1):102-10.
This article reports the results of a survey of literature on measures of library effectiveness. This survey led to the formulation of six criterion concepts (accessibility, cost, user satisfaction, response time, cost/benefit ratio, and use). The advantages and disadvantages of each method of measurement are discussed. Several points which became clear during the analysis are discussed. First, there is a relative lack of concern with the rationale behind the evaluation process, although the results invariably lead to a confused interpretation when there is no clear understanding of the purpose of an evaluation. Second, the total library system is rarely considered; instead, each evaluation criterion is taken in isolation rather than as part of the whole. Third, the library's preservation function has not been considered at all.
本文报道了一项关于图书馆效能衡量标准的文献调查结果。该调查促成了六个标准概念（可获取性、成本、用户满意度、响应时间、成本效益比和利用率）的形成。文中讨论了每种衡量方法的优缺点。还讨论了分析过程中明确的几个要点。首先，尽管在对评估目的缺乏清晰理解时，结果往往会导致混淆的解读，但相对而言，人们对评估过程背后的基本原理关注较少。其次，很少考虑整个图书馆系统；相反，每个评估标准都是孤立看待的，而不是作为整体的一部分。第三，图书馆的保存功能根本未被考虑。
