Young A P
Br J Nurs. 1995;4(16):965-8. doi: 10.12968/bjon.1995.4.16.965.
The introduction of an internal market to the NHS is altering the culture to one that is more customer-oriented. This article argues that nurses, whether in the public or private sector, need to develop marketing skills in order to function effectively.
将内部市场引入国民医疗服务体系正在将其文化转变为一种更以客户为导向的文化。本文认为,护士无论在公共部门还是私营部门,都需要培养营销技能以便有效地履行职责。