Valentine P E
Faculty of Nursing, University of Alberta, Edmonton, Canada.
J Adv Nurs. 1995 Jul;22(1):142-9. doi: 10.1046/j.1365-2648.1995.22010142.x.
Conflict management has been considered an essential aspect of organizational life. Initially, conflict was to be avoided at all costs, but more recently conflict has been considered important for organizational development. This paper uses a case study of conflict management of nurse educators as a basis for contrast with the conflict managing strategies of other women, staff nurses and nurse managers. Other studies found that women and nurses tend to handle conflict using compromise and avoidance, with competition used the least often. Nurse managers used compromise as their major strategy for handling conflict, while the staff nurses used avoidance. Theories based on studies of women's socialization are posited to explain this phenomenon. Several implications are discussed based on the premise that organizational studies of conflict management that explain men's behaviour do not necessarily explain women's (nurses') behaviour.
冲突管理一直被视为组织生活的一个重要方面。最初，不惜一切代价避免冲突，但最近冲突被认为对组织发展很重要。本文以护士教育工作者冲突管理的案例研究为基础，与其他女性、注册护士和护士长的冲突管理策略进行对比。其他研究发现，女性和护士倾向于通过妥协和回避来处理冲突，竞争使用频率最低。护士长将妥协作为处理冲突的主要策略，而注册护士则使用回避。基于女性社会化研究的理论被提出来解释这一现象。基于这样一个前提进行了几点讨论，即解释男性行为的冲突管理组织研究不一定能解释女性（护士）的行为。
