Vivar Cristina García
Department of Community Nursing and Midwifery, School of Nursing, University of Navarre, Navarre, Spain.
J Nurs Manag. 2006 Apr;14(3):201-6. doi: 10.1111/j.1365-2934.2006.00554.x.
This paper is intended to put knowledge in conflict management into practice through reflecting on a nursing case study.
Nursing organizations are particularly vulnerable to conflict as the context of nurses' work may be difficult and stressful. Power conflict is argued to be an important source of tension within nursing units. Learning to manage conflict at an early stage is therefore crucial to the effective functioning of nursing organizations.
A nursing case study that illustrates power conflict in an oncology nursing unit is displayed and reflection on conflict management from the case is provided.
There is no appropriate or inappropriate strategy to deal with conflict. However, detecting initial symptoms of conflict and adopting the most effective behaviour to conflict resolution is essential in nursing units.
Further nursing education in conflict management for staff nurses and nurse managers is greatly needed.
本文旨在通过对一个护理案例的反思，将冲突管理知识应用于实践。
护理组织特别容易发生冲突，因为护士的工作环境可能困难且压力大。权力冲突被认为是护理单元内紧张关系的一个重要来源。因此，学会在早期阶段管理冲突对于护理组织的有效运作至关重要。
展示了一个说明肿瘤护理单元权力冲突的护理案例研究，并对该案例中的冲突管理进行了反思。
处理冲突没有合适或不合适的策略。然而，在护理单元中，发现冲突的初始症状并采取最有效的行为来解决冲突至关重要。
非常需要对在职护士和护士长进行进一步的冲突管理护理教育。
