Potts M, Halliday S, Plimley C, Wright J, Cuthbertson A
Br J Nurs. 1995;4(9):495-501. doi: 10.12968/bjon.1995.4.9.495.
The first part of this article focused on the stresses and satisfactions arising out of the performance of the direct care role for staff working in three houses in the community for young people with severe learning disabilities and challenging behaviour. This article focuses on the experience of home/work conflict by staff and the impact of organisational issues in relation to staff-staff and staff-management communication, the processes for decision making and standard setting, operational policies and rotating shifts and their effects on the morale and stress levels of staff.
本文的第一部分聚焦于在社区中为患有严重学习障碍和具有挑战行为的年轻人提供服务的三个住所的工作人员，其在履行直接护理职责过程中产生的压力和满足感。本文则关注工作人员的家庭/工作冲突经历，以及组织问题在员工与员工之间、员工与管理层沟通方面的影响，决策和标准制定流程、运营政策以及轮班制度，及其对员工士气和压力水平的影响。
