患者满意度调查步骤。
Steps to a patient satisfaction survey.
作者信息
Courts N F
机构信息
University of North Carolina at Greensboro, USA.
出版信息
Nurs Manage. 1995 Sep;26(9):64OO-64PP. doi: 10.1097/00006247-199509000-00020.
Abstract
Patient satisfaction must be assessed carefully in the current competitive climate. Seven steps are outlined for developing and testing a Patient Satisfaction Survey in a specialty unit of a general hospital.
摘要
在当前竞争激烈的环境中，必须仔细评估患者满意度。本文概述了在综合医院的一个专科单位开展和测试患者满意度调查的七个步骤。
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