da Rocha J P, Borges J B, Inácio K L, Barcella R C
Universidade Federal do Rio Grande do Sul.
Rev Bras Enferm. 1997 Apr-Jun;50(2):153-62. doi: 10.1590/s0034-71671997000200002.
Being quality an updated concept in several productive sectors, we have tried to study this concept in nursing service environment at the patient's point of view. For reaching this goal, a questionnaire has been made upon which 45 Hospital de Clínicas de Porto Alegre interned patients have produced their opinions. It has been shown that generally speaking, the nursing service has been satisfactory although there is some critic from some clients and improvement could be worked out.
作为多个生产部门中一个不断更新的概念，我们试图从患者的角度在护理服务环境中研究这一概念。为实现这一目标，我们制作了一份问卷，45名在阿雷格里港临床医院实习的患者对该问卷发表了意见。结果表明，总体而言，护理服务令人满意，尽管有一些客户提出了批评，仍有改进的空间。
