Owen A V
BUPA Health Services, London.
BMJ. 1995 Mar 11;310(6980):648-51. doi: 10.1136/bmj.310.6980.650.
To get the best out of people the McGregor Theory 'Y' manager will be supportive and collaborative rather than controlling. The aim will be to appoint staff to properly designed jobs and to motivate them by working with them and agreeing joint goals, by encouraging self development and appropriate training, and by being both firm and fair. In essence this manager will care about colleagues and see them as a resource to be nurtured rather than competitors to be undermined or costs to be cut. If the doctor in the case study had been treated in this way perhaps he might still be motivated and treating British patients instead of going to Saudi Arabia where he feels more greatly valued both as an individual and a professional.
为了充分发挥员工的潜力,麦格雷戈的“Y理论”管理者会给予支持与协作,而非进行控制。目标是为员工安排设计合理的工作,并通过与他们合作、商定共同目标,鼓励自我发展和提供适当培训,以及做到既严格又公正来激励他们。本质上,这位管理者会关心同事,将他们视为有待培养的资源,而非需要削弱的竞争对手或需要削减的成本。如果案例研究中的那位医生当初得到这样的对待,或许他仍会充满动力地为英国患者治病,而不是前往沙特阿拉伯,在那里他觉得自己作为个人和专业人士更受重视。