Successful change: renaissance without revolution.

Change does not have to be painful. In fact, with careful planning it can even be liberating, empowering, and fun. Creating a vision, establishing trust, and encouraging participation are all critical steps in the process of change. Additionally, understanding the organizational culture, effective communication and assessing readiness are necessary in managing the change process and setting the stage for success. A case presentation describing the development and implementation of a staff on-call program is presented to illustrate the important steps in planning for a successful change process.