Muller-Smith P
J Post Anesth Nurs. 1994 Oct;9(5):308-10.
Although it is important to stay current on the issues that are facing managers as health care undergoes reform, it is equally important to be aware of the emotional impact these changes are having on those involved. Knowing how to manage the personal impact of change is a major step toward leading your staff through the "white water" of change.
尽管紧跟医疗保健改革过程中管理者所面临的问题很重要，但同样重要的是要意识到这些变化对相关人员所产生的情感影响。了解如何应对变革带来的个人影响，是带领员工度过变革“急流险滩”的重要一步。
