Erstad B L, Draugalis J R, Waldrop S M, Scheurer L, Namanny M D
Department of Pharmacy Practice, College of Pharmacy, University of Arizona, Tucson 85721.
Pharmacotherapy. 1994 Nov-Dec;14(6):724-8.
This prospective, randomized study was conducted to determine if increased patient contact between pharmacists and patients would result in greater patient awareness and satisfaction with their hospital stay and particularly with pharmacists and pharmacy services. Eligible patients were randomized to receive either the usual pharmacy care with minimum contact with the pharmacist, or expanded services based on increased contact with the pharmacist. A questionnaire was used to determine patient awareness and satisfaction. Statistically significant differences were found between the groups on awareness and satisfaction with pharmacy services scales as well as total scores. Total patient scores were highly reliable, with an alpha coefficient of 0.87. In addition, comments by patients in the group with increased contact were overwhelmingly positive, in contrast to those receiving usual care. Patients desire and appreciate greater contact with pharmacists.
这项前瞻性随机研究旨在确定药剂师与患者之间增加的接触是否会使患者对住院期间，特别是对药剂师和药房服务有更高的认知度和满意度。符合条件的患者被随机分配，要么接受与药剂师最少接触的常规药房护理，要么接受基于增加与药剂师接触的扩展服务。使用问卷调查来确定患者的认知度和满意度。在药房服务量表的认知度和满意度以及总分方面，两组之间发现了具有统计学意义的差异。患者总得分高度可靠，阿尔法系数为0.87。此外，与接受常规护理的患者相比，接触增加组患者的评论绝大多数是积极的。患者渴望并感激与药剂师有更多接触。
