哪些属性决定了医疗服务的质量和满意度？
What attributes determine quality and satisfaction with health care delivery?
作者信息
Bowers M R, Swan J E, Koehler W F
机构信息
Department of Marketing, Graduate School of Management, University of Alabama at Birmingham.
出版信息
Health Care Manage Rev. 1994 Fall;19(4):49-55.
PMID:7896552
Abstract
Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discussed.
摘要
基于患者的质量和满意度决定因素在选择医疗服务提供者方面起着重要作用。本研究确定了医疗服务提供的五个属性，这些属性定义了患者对质量和满意度的认知。讨论了对诊断患者质量问题的管理启示。
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