Faculty of Business Administration, Arab International University, Daraa, Syria.
Institute of Advanced Manufacturing Technologies Peter the Great St. Petersburg Polytechnic University, Saint Petersburg, Russia.
Front Public Health. 2022 Aug 11;10:970922. doi: 10.3389/fpubh.2022.970922. eCollection 2022.
Syria is a developing country that face enormous healthcare challenges that aggravated with the outbreak of COVID-19. In the study, we evaluate the perceived healthcare service quality based on hospital type, public and private, using five HEALTHQUAL dimensions. We find that service quality in Syrian private hospitals is perceived better that in public hospitals. However, neither type of hospitals scores exceptionally high in any of the examined HEALTHQUAL dimensions. On the contrary, both hospitals score extremely low in the Improvement dimension. We argue that crowdedness environment, medical staff availability and their low salaries, pricing policies as well as the health insurance system, are to blame for such low perceived quality.
叙利亚是一个发展中国家，面临着巨大的医疗保健挑战，而 COVID-19 的爆发则使这些挑战更加严重。在这项研究中，我们根据医院类型（公立和私立），使用 HEALTHQUAL 的五个维度来评估感知的医疗服务质量。我们发现，私立医院的服务质量比公立医院好。然而，这两种类型的医院在任何被检查的 HEALTHQUAL 维度上都没有取得特别高的分数。相反，这两种医院在改进维度上的得分都极低。我们认为，拥挤的环境、医务人员的可用性和低工资、定价政策以及医疗保险制度是造成这种低质量感知的原因。
