Vinton L, Mazza N
School of Social Work, Florida State University, Tallahassee.
Gerontologist. 1994 Aug;34(4):528-33. doi: 10.1093/geront/34.4.528.
Anecdotal evidence suggests there is a significant amount of aggressive behavior directed at nursing home personnel by residents' family members. This exploratory study describes a random sample survey of 70 Florida nursing homes. Administrators reported 1,193 acts of verbal aggression and 13 acts of physical aggression for a 6-month period. Dissatisfaction over how the specific and overall care needs of residents were being met was most frequently cited as the contributing factor. Social work staff and directors of nursing were most often called on to resolve these conflicts. The authors conclude with recommendations for research and conflict resolution.
轶事证据表明，居民家庭成员对养老院工作人员存在大量攻击性行为。这项探索性研究描述了对佛罗里达州70家养老院的随机抽样调查。管理人员报告称，在6个月的时间里有1193起言语攻击行为和13起身体攻击行为。居民的特殊和整体护理需求未得到满足所引发的不满，是最常被提及的促成因素。社会工作者和护理主任最常被要求解决这些冲突。作者最后提出了研究和冲突解决的建议。
