Lyngstad G D
Voksenpsykiatrisk distriktsavdeling Telemark sentralsjukehus, Skien.
Tidsskr Nor Laegeforen. 1994 Aug 10;114(18):2117-9.
In 1992, Mental Health Norway, a national organisation of psychiatric patients, started a telephone-service for persons in difficult situations. The service is free, and operates all day and night. The counsellors are specially selected lay persons. They are supervised by the head of the project and by a psychiatrist. During the first year more than 20,000 calls from all over the country were answered. The callers have been registered both demographically and according to the problems presented. The findings are reported, and problems, such as thoughts of suicide, are described in detail. The author stresses the importance of regular supervision of the counsellors, and mentions the possibility of extending the service. Some difficulties in measuring the efficiency and the effects of a service of this kind are also discussed. All the same, a telephone service which offers a personal talk here and now or establishes contact with professionals when essential is considered justified.
1992年，挪威精神健康组织，一个全国性的精神病患者组织，为处于困境中的人们开通了一项电话服务。该服务免费，且全天候运营。咨询顾问是经过特别挑选的非专业人员。他们由项目负责人和一名精神科医生监督。在第一年里，来自全国各地的20000多个电话得到了回复。来电者在人口统计学和所提出的问题方面都进行了登记。研究结果已被报告，诸如自杀念头等问题也得到了详细描述。作者强调了对咨询顾问进行定期监督的重要性，并提到了扩大该服务的可能性。还讨论了衡量这类服务的效率和效果时存在的一些困难。尽管如此，一项能在此刻提供个人交谈或在必要时与专业人员建立联系的电话服务仍被认为是合理的。
