Roberts-DeGennaro M
J Case Manag. 1993 Fall;2(3):106-11.
There has been a renewed interest during the past few decades in formalizing the use of case management in the fields of education, health, mental health, and human services. This article presents a generalist model of case management practice including 11 functions that are performed by case managers in many settings where case management is practiced. Several factors suggest that in the future the role played by case managers will become increasingly significant in assuring that clients receive quality services. The forces of program accountability, resource limitations, and client demands for services will intensify the need for developing case management practice models.
在过去几十年里，人们对在教育、健康、心理健康和人类服务领域规范使用案例管理重新产生了兴趣。本文提出了一个案例管理实践的通才模型，包括案例管理人员在许多实施案例管理的环境中执行的11项职能。几个因素表明，未来案例管理人员所扮演的角色在确保客户获得优质服务方面将变得越来越重要。项目问责制、资源限制以及客户对服务的需求等因素将加剧开发案例管理实践模型的必要性。
