Burkhardt J, Nardone P, Wandmacher W
Nurs Manage. 1994 Mar;25(3):38-43.
W. Edwards Deming's seven-step quality improvement process provided a sequential pathway to facilitate problem-solving allowing the pharmacy and nursing departments to formulate a systems perspective rather than an individual point of view. Both departments identified problems with the Medication Administration Record and defined three key outcomes needed to signify process improvement.
