Patten C S
Nurs Manage. 1994 Mar;25(3):80A-80C, 80F, 80H. doi: 10.1097/00006247-199403000-00017.
Bridging patient/"customer" issues and business aspects can be aided through developing a specific nursing basis for hospitality. The ancient practice of hospitality has evolved into three distinct levels: public, personal and therapeutic. Understanding these levels is helpful in integrating various dimensions of guest relations programs in hospitals into a more comprehensive vision. Hospitality issues must become a greater part of today's nursing management.
