O'Malley J, Serpico-Thompson D
Sharp Health Care, San Diego, CA.
J Nurs Adm. 1992 Jul-Aug;22(7-8):30-4. doi: 10.1097/00005110-199207000-00008.
Nurses cannot always meet patients' expectations for nonclinical care. The authors describe the operational redesign of several hotel-related functions to enhance the provision of nonclinical care. This system enhances care delivery to better balance patients' perceptions of the clinical with the non-clinical components of care.
护士并非总能满足患者对非临床护理的期望。作者描述了对几项与酒店相关功能的运营重新设计，以加强非临床护理的提供。该系统改善了护理服务，以便更好地平衡患者对护理临床与非临床部分的认知。
