Gribben B
Department of General Practice, University of Auckland School of Medicine.
N Z Med J. 1993 Aug 25;106(962):360-2.
To describe satisfaction with access to general practitioner services in south Auckland.
A random population survey of established residents was undertaken with the sample drawn from electoral rolls. A questionnaire was administered face-to-face by trained interviewers. Satisfaction was graded using a five point scale, with standard "smiley faces" as visual cues.
Overall satisfaction levels are high, ranging from 3.00 to 4.41 out of a maximum of 5. The lowest satisfaction is reported with charges (3.00), home visiting (3.31), weekend services (3.39), after hours services (3.48), and waiting times (3.55). Satisfaction is lowest amongst Polynesians and the 18-29 age group.
General practitioners could increase patient satisfaction with access by reducing patient charges and waiting times, and by improving access to services not provided at their usual premises during normal hours. Further research is needed into reasons for low satisfaction in the nonEuropean and younger age groups.
描述奥克兰南部居民获得全科医生服务的满意度。
对常住居民进行随机抽样调查，样本从选民名册中抽取。由经过培训的访员进行面对面问卷调查。满意度采用五点量表进行评分，以标准的“笑脸”作为视觉提示。
总体满意度较高，满分5分的情况下，满意度在3.00至4.41之间。收费（3.00）、上门问诊（3.31）、周末服务（3.39）、非工作时间服务（3.48）和候诊时间（3.55）的满意度最低。波利尼西亚人和18至29岁年龄组的满意度最低。
全科医生可以通过降低患者费用和缩短候诊时间，以及改善在正常工作时间内其诊所无法提供的服务的获取途径，来提高患者对就医机会的满意度。需要进一步研究非欧洲裔和年轻年龄组满意度较低的原因。
