Vicente B, Vielma M, Jenner F A, Mezzina R, Lliapas I
Department of Psychiatry & Mental Health, University of Concepcion, Chile.
Int J Soc Psychiatry. 1993 Summer;39(2):121-30. doi: 10.1177/002076409303900205.
The opinion and level of satisfaction of the users of three different mental health services are presented as a way of evaluating the outcome of institutional and community approaches to psychiatric services. The information was collected in the cities of Concepcion (Chile), Sheffield (England) and Trieste (Italy) interviewing a sample of the users of the psychiatric services using a questionnaire specifically designed to suit the study's aims. The patients in Sheffield tended to support an eventual move towards a more community based service while the relatives appeared more interested in a general improvement of the traditional institutional facilities. In Trieste, patients as well as relatives are fully supportive of the community based services and reasonably aware of the difficulties. They want to improve things in the community. Finally, Chilean users show a considerable adherence to the more traditional and institutionalised ways of offering services and the levels of satisfaction were very high considering the conditions in which the help was delivered.
本文展示了三种不同心理健康服务用户的意见和满意度，以此作为评估机构和社区精神科服务成果的一种方式。这些信息收集于康塞普西翁市（智利）、谢菲尔德市（英国）和的里雅斯特市（意大利），通过使用专门为适应研究目的而设计的问卷，对精神科服务用户样本进行访谈获取。谢菲尔德的患者倾向于支持最终向更基于社区的服务转变，而亲属似乎对传统机构设施的全面改善更感兴趣。在的里雅斯特，患者和亲属都全力支持基于社区的服务，并且对其中的困难有合理认识。他们希望改善社区状况。最后，智利用户相当坚持提供服务的更传统和制度化方式，考虑到提供帮助的条件，满意度非常高。
