Kaufmann C L, Ward-Colasante C, Farmer J
Western Psychiatric Institute, University of Pittsburgh School of Medicine, PA 15213.
Hosp Community Psychiatry. 1993 Jul;44(7):675-8. doi: 10.1176/ps.44.7.675.
As part of a statewide initiative begun in 1989 to promote consumer involvement, the Pennsylvania Office of Mental Health initially funded the development of nine consumer-operated drop-in centers. This paper describes some of the programs and services developed by the centers and presents results of a survey of consumers' use of and satisfaction with services. During the six-month survey period, a total of 478 consumers used services; average daily attendance at each center was 28. Most centers had one paid position supplemented by heavy use of volunteers. Most projects had collaborative relationships with a few providers who maintained a low profile in daily operations. Although consumers were highly satisfied with the drop-in centers, they desired improvements in the number of paid staff, hours of operation, management, and transportation.
作为1989年启动的一项全州范围促进消费者参与倡议的一部分，宾夕法尼亚州心理健康办公室最初资助了九个由消费者运营的即服务中心的建设。本文描述了这些中心开发的一些项目和服务，并展示了一项关于消费者对服务使用情况和满意度的调查结果。在为期六个月的调查期间，共有478名消费者使用了服务；每个中心的平均每日到访人数为28人。大多数中心有一个带薪职位，并大量使用志愿者作为补充。大多数项目与一些在日常运营中保持低调的供应商建立了合作关系。尽管消费者对即服务中心非常满意，但他们希望在带薪工作人员数量、运营时间、管理和交通方面有所改进。
