Iragüen Eguskiza P, Olaskoaga Arrate A, Salcedo Arruti V, Salgado Sáenz J, Ortego Fernández de Retana A, de La Rica Jiménez J A
Centro de Salud de Galdakao, Vizcaya.
Aten Primaria. 1995 Nov 15;16(8):485-90.
To find the satisfaction level of health users attended by Bizkaia primary care teams (PCT) with 5 or more permanent doctors and to determine whether there is any relationship between satisfaction and doctors being trained in doctor-patient relationships (DPR).
Primary Care. Towns in the 2 health areas out of the 6 in which Bizkaia is divided.
the users of PCTs with 5 or more doctors in the 2 health areas. The randomly selected sample had 323 patients, to which we had earlier added 30% (n = 420) due to the probable non-repliers.
Satisfaction was measured using the questionnaire composed by J.M. Moreno et al; and training in DPR, using a questionnaire composed by the authors. Satisfaction scored on average 73 points out of 80 (range 34 to 80). 36.7% of the doctors had low or nil training in DPR (< 10 hours); 16.7% had average training (10 to 40 hours); and 46.7% stated they had a high level of training (> 40 hours). Data analysis showed that satisfaction increased in line with the user's age and the length of the user's relationship with the doctor.
了解比斯开初级保健团队（PCT）中拥有5名或更多固定医生的医疗服务使用者的满意度，并确定满意度与接受医患关系（DPR）培训的医生之间是否存在关联。
初级保健。比斯开省划分的6个健康区域中的2个健康区域的城镇。
2个健康区域中拥有5名或更多医生的PCT的使用者。随机抽取的样本有323名患者，由于可能存在未回复者，我们之前又增加了30%（n = 420）。
使用J.M. 莫雷诺等人编制的问卷测量满意度；使用作者编制的问卷测量DPR培训情况。满意度平均得分为80分中的73分（范围为34至80分）。36.7%的医生接受的DPR培训较少或没有培训（< 10小时）；16.7%接受的是中等培训（10至40小时）；46.7%表示他们接受的是高水平培训（> 40小时）。数据分析表明，满意度随着使用者的年龄以及使用者与医生关系的时长而增加。
1）所发现的满意度较高，这证实了其他作者的研究结果。2）使用者满意度最具决定性的变量是年龄。3）我们发现患者满意度与医生在DPR领域的培训之间不存在统计学上的显著关联。
