[User satisfaction with primary care teams: related to doctor's training in the field of physician-patient relations].

OBJECTIVE

To find the satisfaction level of health users attended by Bizkaia primary care teams (PCT) with 5 or more permanent doctors and to determine whether there is any relationship between satisfaction and doctors being trained in doctor-patient relationships (DPR).

SETTING

Primary Care. Towns in the 2 health areas out of the 6 in which Bizkaia is divided.

TARGET POPULATION

the users of PCTs with 5 or more doctors in the 2 health areas. The randomly selected sample had 323 patients, to which we had earlier added 30% (n = 420) due to the probable non-repliers.

INTERVENTION AND RESULTS

Satisfaction was measured using the questionnaire composed by J.M. Moreno et al; and training in DPR, using a questionnaire composed by the authors. Satisfaction scored on average 73 points out of 80 (range 34 to 80). 36.7% of the doctors had low or nil training in DPR (< 10 hours); 16.7% had average training (10 to 40 hours); and 46.7% stated they had a high level of training (> 40 hours). Data analysis showed that satisfaction increased in line with the user's age and the length of the user's relationship with the doctor.

CONCLUSIONS

1. The satisfaction found is high, which corroborates other authors' results. 2) The most determinant variable of user satisfaction is age. 3) We found no statistically significant association between patient satisfaction and doctor training in the field of DPR.