Black W, Sawyer M, Fotheringham M
Evaluation Unit, Women's and Children's Hospital, North Adelaide, Australia.
J Qual Clin Pract. 1995 Sep;15(3):161-7.
This study evaluated the satisfaction of adolescents with general inpatient services in a paediatric hospital. The results suggest that the adolescents were generally satisfied with the services provided. However, a number of concerns were expressed about the physical characteristics of the wards, the day to day organization of the wards, and the lack of opportunity to participate in treatment planning. The results also suggest that adolescents' satisfaction with inpatient services will be improved if more attention is given to the physical surroundings in hospital wards and the level of privacy afforded to adolescent inpatients. Finally, the results draw attention to the importance adolescents place on being involved in decisions about their treatment planning. There is a great need for studies which focus on adolescents' perceptions of health services. This will help to ensure that adolescents receive services they perceive to be relevant and effective.
本研究评估了青少年对一家儿科医院普通住院服务的满意度。结果表明，青少年总体上对所提供的服务感到满意。然而，他们对病房的物理特征、病房的日常安排以及缺乏参与治疗计划制定的机会表达了一些担忧。结果还表明，如果更多地关注医院病房的物理环境以及为青少年住院患者提供的隐私程度，青少年对住院服务的满意度将会提高。最后，结果提请注意青少年参与其治疗计划决策的重要性。非常需要开展关注青少年对医疗服务看法的研究。这将有助于确保青少年获得他们认为相关且有效的服务。
