Goode C J
Nurs Econ. 1995 Nov-Dec;13(6):337-48, 361.
The purpose of this research was to evaluate the effect of a CareMap and nursing case management on patient satisfaction and staff job satisfaction, collaboration, and autonomy. The patients who had a CareMap and a nurse case manager were more satisfied with their care. The multidisciplinary staff who worked on the experimental unit had increased job satisfaction and nurses who applied and were selected for case management positions had higher levels of collaboration and increased autonomy. Multidisciplinary team members who developed the CareMap also had higher levels of collaboration than other multidisciplinary staff on the experimental unit and their job satisfaction with quality of care increased under this new care delivery system.
本研究的目的是评估护理地图和护理个案管理对患者满意度以及员工工作满意度、协作和自主性的影响。拥有护理地图和护士个案管理员的患者对其护理更为满意。在实验科室工作的多学科工作人员工作满意度有所提高，申请并被选入个案管理岗位的护士协作水平更高，自主性增强。制定护理地图的多学科团队成员协作水平也高于实验科室的其他多学科工作人员，并且在这种新的护理提供系统下，他们对护理质量的工作满意度有所提高。
