Jøssang O, Malterud K, Lundetrae N
Allmennmedisinsk Forskning Ryfylke, Våland helse og sosialdistrikt-Stavanger kommune.
Tidsskr Nor Laegeforen. 1995 Oct 20;115(25):3120-4.
The authors have developed an instrument which is intended to improve consultations in general practice through feedback from patients. The instrument consists of a set of questionnaires with identical questions to patient and physician regarding a recently accomplished consultation. The physician is also asked to fill in a summary evaluation form. The emphasis is placed on the issue of communication between patient and physician. The answers to these questionnaires are used to identify areas where the physician could improve future consultations. Experience has shown that the instrument is easy to use, and provides valuable knowledge. It can be used by physicians working in a one-physician practice or group practice. The benefit will be greatest if the physicians cooperate with colleagues.
作者们开发了一种工具，旨在通过患者反馈来改善全科医疗中的会诊。该工具由一组问卷组成，针对最近完成的一次会诊，向患者和医生提出相同的问题。还要求医生填写一份总结评估表。重点在于患者与医生之间的沟通问题。这些问卷的答案用于确定医生可以改进未来会诊的领域。经验表明，该工具易于使用，并能提供有价值的信息。它可供在单人诊所或团体诊所工作的医生使用。如果医生与同事合作，收益将最大。
