Bower M E
J Nutr Elder. 1996;15(2):47-54.
The resident dining room was noisy, food was served cold and late, food containers were hard to open, and food preferences were not respected. Verbal and physical confrontation was common, there were no specified meal hours, and care givers were not available to assist residents during meals. A multidisciplinary Continuous Quality Improvement (CQI) committee was convened to look at the situation. Brainstorming and prioritizing resulted in a list of items to be addressed. A plan was developed and implemented in 2 phases: divide the dining room and residents into smaller groups, improve traffic flow, open a cafeteria line, focus services to meet resident needs, make tray delivery and clean up more efficient, and extend meal hours.
住院患者餐厅嘈杂，饭菜供应时是凉的且很晚才送到，食物容器很难打开，患者的饮食偏好得不到尊重。言语和肢体冲突很常见，没有规定的用餐时间，用餐期间也没有护理人员协助患者。一个多学科的持续质量改进（CQI）委员会召开会议研究该情况。通过头脑风暴和确定优先事项得出了一系列需要解决的问题。制定并分两个阶段实施了一项计划：将餐厅和患者分成更小的群体，改善人流，开设自助餐厅窗口，集中服务以满足患者需求，提高餐盘递送和清理效率，并延长用餐时间。
