Mansour A A, al-Osimy M
College of Nursing, University of Saskatchewan, Saskatoon, Canada.
Int J Nurs Stud. 1996 Jun;33(3):309-15. doi: 10.1016/0020-7489(95)00024-0.
Saudi Arabia is a developing country with a tremendous potential for growth and development. In an attempt to endorse Primary Health Care (PHC) concepts, it abolished all its former dispensaries and maternal and child health centers, and amalgamated their services into health centers that deliver PHC services. This expansion in centers development created a need for evaluation to assess the extent at which the new objectives are being achieved. The purpose of this study was to evaluate the resources available in three large health centers in Saudi Arabia, and determine consumers' satisfaction with the services provided. The study was conducted in the City of Riyadh. Three centers were chosen purposefully and the consumers of the respective centers were interviewed as to their satisfaction with the services provided. The results show that there was a discrepancy between the findings obtained from the centers' resources evaluation and those derived from the satisfaction portion. It is recommended that the Saudi Ministry of Health would upgrade its centers' resources, and that more studies would be conducted in the other centers of the country.
沙特阿拉伯是一个具有巨大增长和发展潜力的发展中国家。为了支持初级卫生保健（PHC）概念，该国废除了所有以前的诊所和妇幼保健中心，并将其服务合并到提供初级卫生保健服务的健康中心。这种健康中心发展的扩张产生了对评估的需求，以评估新目标的实现程度。本研究的目的是评估沙特阿拉伯三个大型健康中心的可用资源，并确定消费者对所提供服务的满意度。该研究在利雅得市进行。有目的地选择了三个中心，并就各自中心的消费者对所提供服务的满意度进行了访谈。结果表明，从中心资源评估中获得的结果与从满意度部分得出的结果之间存在差异。建议沙特卫生部提升其中心的资源，并在该国的其他中心进行更多研究。
