Performance measurement: integrating quality management and activity-based cost management.
作者信息
McKeon T
出版信息
J Nurs Adm. 1996 Apr;26(4):45-51. doi: 10.1097/00005110-199604000-00013.
Abstract
The development of an activity-based management system provides a framework for developing performance measures integral to quality and cost management. Performance measures that cross operational boundaries and embrace core processes provide a mechanism to evaluate operational results related to strategic intention and internal and external customers. The author discusses this measurement process that allows managers to evaluate where they are and where they want to be, and to set a course of action that closes the gap between the two.
摘要
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