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共享产前护理:客户满意度与“患者持有记录”的使用

Sharing antenatal care: client satisfaction and use of the 'patient-held record'.

作者信息

Webster J, Forbes K, Foster S, Thomas I, Griffin A, Timms H

机构信息

Royal Women's Hospital, Brisbane, Queensland.

出版信息

Aust N Z J Obstet Gynaecol. 1996 Feb;36(1):11-4. doi: 10.1111/j.1479-828x.1996.tb02912.x.

DOI:10.1111/j.1479-828x.1996.tb02912.x
PMID:8775241
Abstract

Two hundred women (148 shared care patients and 52 clinic patients) completed a questionnaire about care received during pregnancy and the use of a patient-held record. Women receiving shared care reported higher levels of satisfaction with their care than clinic patients (p < 0.0001). Thirty-six percent of the women in shared care forgot to take their record to an appointment on at least 1 occasion. During the pregnancy, over half of the respondents in both groups made contact with the hospital for reasons other than for their regular visit. For both groups, convenience was the most frequently reported reason for choosing their model of care. Other important issues for shared care patients were that the service was more personal and more information was provided. Among clinic patients, safety and quality of care were identified as important. Problems involved with the patient holding the only complete pregnancy record are discussed.

摘要

200名女性(148名接受共同护理的患者和52名门诊患者)完成了一份关于孕期护理及使用患者持有的记录的调查问卷。与门诊患者相比,接受共同护理的女性对护理的满意度更高(p<0.0001)。36%接受共同护理的女性至少有一次忘记携带记录去预约就诊。孕期,两组中超过一半的受访者因常规就诊以外的原因与医院联系。对于两组而言,便利性是选择护理模式时最常提到的原因。对接受共同护理的患者来说,其他重要问题是服务更具个性化且提供了更多信息。在门诊患者中,护理的安全性和质量被认为很重要。文中讨论了患者持有唯一完整孕期记录所涉及的问题。

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