Williams J C, Jones N L, Richardson F J, Jones C, Richmond P W
Accident and Emergency Department, Cardiff Royal Infirmary, United Kingdom.
J Accid Emerg Med. 1996 Nov;13(6):398-9. doi: 10.1136/emj.13.6.398.
To review the activity of the nurse triage process.
The triage room for adults attending the accident and emergency department of the Cardiff Royal Infirmary.
226 triage processes were videotaped over 31 h during July 1994. Activities were subsequently analysed using a specially designed chart.
Areas for improvement in staff communication skills and patient privacy were identified.
The use of video in the triage room allows assessment of the triage process and is a valuable aid to training. Additionally, a potential visual audit tool has been identified.
回顾护士分诊流程的活动情况。
加的夫皇家医院急诊科的成人分诊室。
1994年7月，在31小时内对226个分诊流程进行了录像。随后使用专门设计的图表对活动进行了分析。
确定了工作人员沟通技巧和患者隐私方面有待改进的领域。
在分诊室使用视频可以评估分诊流程，是培训的宝贵辅助工具。此外，还确定了一种潜在的视觉审计工具。
