Kieltyka C A, Robertson S, Behner K G
Surgical Department, Rush University, Rush-Presbyterian-St. Luke's Medical Center, Chicago, IL, USA.
J Nurs Adm. 1997 Jan;27(1):48-54. doi: 10.1097/00005110-199701000-00010.
A flexible staffing model for the patient service associate (PSA), a type of multiskilled worker, was developed at an academic medical center. The model uses the patient census, admissions, and discharges on a patient care unit to determine how many PSAs are needed during a 24-hour period. The authors discuss the staffing model's effects on labor costs and the quality of PSA work.
一家学术医疗中心开发了一种针对患者服务助理（PSA，一种多技能工人）的灵活人员配置模式。该模式利用患者护理单元的患者人数、入院人数和出院人数来确定24小时内所需的PSA数量。作者讨论了人员配置模式对劳动力成本和PSA工作质量的影响。
