Hines P A
CurranCare, North Riverside, IL, USA.
Recruit Retent Restruct Rep. 1996 Sep-Oct;9(5):1-5.
Benchmarking is a process of comparing an organization's performance to that of a selected standard. Because the standard is one selected from other organizations for their "best" performance, benchmarking establishes a vision or goal for restructuring. This author, who is experienced in helping organizations restructure using the benchmarking process describes the steps and how to use it to guide an organization to successful restructuring.
标杆管理是一个将组织的绩效与选定标准进行比较的过程。由于该标准是从其他组织中挑选出来的具有“最佳”绩效的标准，标杆管理为重组确立了一个愿景或目标。本文作者在帮助组织使用标杆管理流程进行重组方面经验丰富，描述了相关步骤以及如何利用它来指导组织成功进行重组。
