Jackson J L, Kroenke K
Department of Medicine, Madigan Army Medical Center, Tacoma, WA 98431, USA.
Mil Med. 1997 Apr;162(4):273-7.
As the Department of Defense initiates Tricare, its new system of integrated health delivery, outcome assessment will become increasingly important. Traditional outcomes have focused on disease and its more serious consequences, disability and death. Patient satisfaction is only recently emerging as an important measure of the quality of health care delivery. In this paper, we focus on patient satisfaction, exploring its historical roots, its evolution as an outcome measure, and its potential utilities and weaknesses in quality assessment.
随着国防部启动其新的综合医疗服务体系——军事医疗保健系统（Tricare），结果评估将变得越来越重要。传统的结果侧重于疾病及其更严重的后果、残疾和死亡。患者满意度直到最近才作为衡量医疗服务质量的一项重要指标出现。在本文中，我们聚焦于患者满意度，探究其历史根源、作为一种结果指标的演变过程，以及它在质量评估中的潜在效用和弱点。
