Lavelle C L
Department of Oral Biology, Faculty of Dentistry, University of Manitoba, Winnipeg, Canada.
Am J Dent. 1994 Feb;7(1):60-4.
Traditional market strategies no longer stimulate sufficient dental service demands to maintain full employment for all members of the profession. However, the dental needs of adults, particularly older adults, continue to escalate. A more effective strategy should be focused on the provision of services that consistently exceed the expectations of patients.
传统的市场策略已不再能刺激出足够的牙科服务需求，以维持该行业所有成员的充分就业。然而，成年人尤其是老年人的牙齿护理需求却持续攀升。更有效的策略应聚焦于提供始终超出患者期望的服务。
