Hallén A, Strand A, Juserius H
Dept. of Dermatology & Venereology, Akademiska Sjukhuset, University Hospital, Uppsala, Sweden.
Scand J Infect Dis Suppl. 1996;100:33-4.
To increase the accessibility of qualified and anonymous advice on herpes infections in Sweden, a telephone counselling service was initiated in November 1994. The nucleus of the service is an answering machine that works around the clock. A caller can choose one of 3 different messages dealing with labial or genital herpes infection or herpes zoster--each message is approximately 3 min long. Those wanting written information can register and have material sent to them. For 2 h daily, 4 days a week, calls pass directly to the staff of the sexually transmitted diseases clinic of the University Hospital in Uppsala, Sweden--the caller pays only a single telephone unit charge. The personal calls deal with all aspects of herpes infections. During the first 3 months of the counselling service more than 4,500 calls were received.
为了提高瑞典民众获得有关疱疹感染的专业且匿名建议的便利性，1994年11月启动了一项电话咨询服务。该服务的核心是一台全天候工作的答录机。来电者可以从3条不同的信息中选择一条，内容涉及唇疱疹或生殖器疱疹感染或带状疱疹——每条信息时长约3分钟。想要获取书面信息的人可以登记，相关资料会寄送给他们。每周有4天，每天有2小时，来电会直接转接给瑞典乌普萨拉大学医院性传播疾病诊所的工作人员——来电者只需支付一个电话单位的费用。个人来电咨询涉及疱疹感染的各个方面。在咨询服务的前3个月里，共接到了4500多个电话。
