Sluyter G V, Martin M A
Missouri Institute of Mental Health, St. Louis 63139-1361, USA.
Best Pract Benchmarking Healthc. 1996 Nov-Dec;1(6):283-9.
Practitioners in the field of behavioral healthcare are under increasing pressure to demonstrate the effective and efficient delivery of services. While there are a variety of models that provide important elements of a framework for defining and measuring organizational performance, few appear to integrate the unique perspectives of all the organization's key constituent or customer groups.
行为健康护理领域的从业者面临着越来越大的压力，需要证明服务的有效和高效提供。虽然有多种模式提供了定义和衡量组织绩效框架的重要要素，但似乎很少有模式能整合组织所有关键组成部分或客户群体的独特观点。
