Consumer satisfaction: a key to financial success in the managed care environment.
作者信息
Jones K C
机构信息
Curran Care, North Riverside, IL, USA.
出版信息
J Health Care Finance. 1997 Summer;23(4):21-32.
PMID:9211149
Abstract
To be successful a company must have the ability to change and be focused on meeting customer needs. The author proposes that health care providers must expand their attention beyond traditional purchasers of services, employers, and insurers and focus on redesigning consumer satisfaction programs and tools to fit the new market environment. Changing from a fee-for-service system to a managed care system means patients are paying an increasing portion of the costs for coverage and care.
摘要
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