Muller M E
Rand Afrikaans University.
Curationis. 1996 Dec;19(4):67-74. doi: 10.4102/curationis.v19i4.1340.
This article is based on the opening address that was delivered at a national conference with the launching of the South African Society for Quality in Health Care (SASQuaH). The quality improvement process and principles are analyzed, as well as an exposition of the South African situation. The concepts regarding quality, quality improvement and quality assurance are clarified, the different stakeholders in formalised quality improvement explained, as well as the motives for and principles of quality improvement in health services. The different external and internal mechanisms in quality improvement are analyzed, including the principle of community ownership and international collaboration. Continuous development and capacity building regarding quality improvement is recommended at all levels of health service delivery.
本文基于在一次全国性会议上发表的开幕致辞，此次会议启动了南非医疗保健质量协会（SASQuaH）。文中分析了质量改进过程和原则，并阐述了南非的情况。明确了质量、质量改进和质量保证的概念，解释了正规质量改进中的不同利益相关者，以及医疗服务质量改进的动机和原则。分析了质量改进中的不同外部和内部机制，包括社区所有权原则和国际合作。建议在医疗服务提供的各个层面进行质量改进方面的持续发展和能力建设。
