Rossi R
University of Ulm, Germany.
Eur J Emerg Med. 1994 Mar;1(1):27-30. doi: 10.1097/00063110-199403000-00006.
Failure to recognise the importance of the dispatch centre in emergency medical services (EMS) limits standards and procedures in prehospital emergency medicine. The dispatch centre should be identified as the point of leadership and management of the entire system. Measures for quality control and quality assurance should be an integral part of EMS administration. Minimum requirements for equipment and personnel depend on EMS structure and on geographic and epidemiological factors. Clearly defined algorithms for decision-making and computer-assisted dispatching can increase efficiency and reduce costs.
未能认识到调度中心在紧急医疗服务（EMS）中的重要性会限制院前急救医学的标准和程序。调度中心应被视为整个系统的领导和管理核心。质量控制和质量保证措施应成为紧急医疗服务管理的一个组成部分。设备和人员的最低要求取决于紧急医疗服务的结构以及地理和流行病学因素。明确界定的决策算法和计算机辅助调度可以提高效率并降低成本。
