Airaksinen M, Ahonen R, Enlund H
Department of Social Pharmacy, University of Kuopio, Finland.
Med Care. 1998 Mar;36(3):422-7. doi: 10.1097/00005650-199803000-00017.
The purpose of this study was to assess the impact of the WHO/EuroPharm Forum "Questions to Ask About Your Medicines" campaign on patient counseling in Finnish community pharmacies.
The impact of the campaign was assessed by comparing the baseline findings with those at 3 months and 12 months after the implementation. The research methods involved observation of pharmacist-customer interactions, followed by personal interview of the customer.
The main positive outcome was the manner in which information was provided, as the counseling became more customized, more empathy was shown toward the customer, and haste was less obvious. The campaign did not increase the number of customers asking questions, with 6% asking at least one pharmacotherapeutic question throughout the campaign. Information was given mostly on the pharmacists' initiative, with approximately 40% receiving at least some oral counseling, mostly regarding how to use the medicine. Approximately 10% of the customers were provided with written information. No change was observed in the pharmacists' spontaneous provision of oral or written information.
The campaign was an attempt to set national and local standards for patient counseling in Finnish pharmacies. Further efforts are needed to change the content and availability of counseling.
本研究旨在评估世界卫生组织/欧洲药房论坛“关于药品你该问的问题”活动对芬兰社区药房患者咨询的影响。
通过将基线调查结果与活动实施后3个月和12个月的结果进行比较，评估该活动的影响。研究方法包括观察药剂师与顾客的互动，随后对顾客进行个人访谈。
主要的积极成果是信息提供的方式，咨询变得更加个性化，对顾客表现出更多的同理心，且匆忙的情况不那么明显。该活动并未增加提问顾客的数量，在整个活动期间，6%的顾客至少提出了一个药物治疗问题。信息大多是由药剂师主动提供的，约40%的顾客至少接受了一些口头咨询，主要是关于如何用药。约10%的顾客收到了书面信息。药剂师自发提供口头或书面信息的情况未观察到变化。
该活动旨在为芬兰药房的患者咨询设定国家和地方标准。需要进一步努力来改变咨询的内容和可及性。
