Heineken J
School of Nursing, San Diego State University, California, USA.
Home Healthc Nurse. 1998 Feb;16(2):115-20; quiz 120-1.
Although we may believe we are inviting client feedback about care, it is clear from a recent study surveying home care providers and older adult care recipients that failures in communication continue to plague us. Inadequate communication can lead to misunderstandings, client and provider dissatisfaction, and even termination of the home care provider-client relationship. By strengthening communication skills, staff can see changes in client satisfaction, have greater success in resolving potential problems, and may ultimately experience more job performance satisfaction.
尽管我们可能认为自己在邀请客户对护理服务提供反馈，但最近一项针对家庭护理提供者和老年护理接受者的研究清楚地表明，沟通不畅仍然困扰着我们。沟通不足会导致误解、客户和提供者的不满，甚至终止家庭护理提供者与客户的关系。通过加强沟通技巧，工作人员可以看到客户满意度的变化，在解决潜在问题方面取得更大成功，并最终可能会体验到更高的工作绩效满意度。
