Andres D, Hamoline D, Sanders M, Anderson J
Department of Family Medicine, College of Medicine, University of Saskatchewan, Saskatoon.
CMAJ. 1998 Mar 10;158(5):621-4.
Methods of alternative dispute resolution, including facilitation, can be used to identify and resolve areas of conflict. Facilitation was used by the University of Saskatchewan's Department of Family Medicine (Saskatoon division) after the strike by residents in July and August 1995 so as to allow optimal use of the remaining educational time. Through facilitation, experiences of the strike and areas of potential conflict were explored. Participants had a broad range of responses to the strike. Specific coping strategies were developed to deal with identified concerns. Although outcomes were not measured formally, levels of trust improved and collegial relationships were restored. Because so many changes occur in health care and medical education, conflict inevitably arises. Facilitation offers one way of dealing with change constructively, thereby making possible the optimal use of educational time.
包括调解在内的替代争端解决方法可用于识别和解决冲突领域。1995年7月和8月住院医师罢工后，萨斯喀彻温大学家庭医学系（萨斯卡通分校）采用了调解方式，以便能最佳利用剩余的教学时间。通过调解，探讨了罢工的经历和潜在冲突领域。参与者对罢工有广泛的反应。针对已确定的问题制定了具体的应对策略。虽然没有正式衡量结果，但信任水平有所提高，同事关系得以恢复。由于医疗保健和医学教育中发生了如此多的变化，冲突不可避免地会出现。调解提供了一种建设性地应对变化的方式，从而使最佳利用教学时间成为可能。
