Franco G, Bisio S
Dipartimento di Medicina Interna, Università di Modena.
G Ital Med Lav Ergon. 1998 Apr-Jun;20(2):82-6.
The formative process of the Occupational physician: a Total Quality approach. There is a growing interest in applying the concepts of Total Quality Management to the fields of health care and medical education. This paper analyses the field of occupational medicine education to explore the relationships of teaching and delivering a product or a service. Issues such as defining teaching customers, addressing customer's needs, teaching processes, assessing and improving quality teaching are described. The occupational physician is requested to act according to particular competencies. This implies the need to meet specific requirements. To assure the achievement of these goals, the implementation of a teaching process must include: (i) targeting the learning objectives (knowledge, skills and attitudes the specialist should have), (ii) planning the evaluation system (ability of the course to assure the objective achievement), (iii) evaluating the curriculum (compliance of the acquired competencies to the needs).
全面质量管理方法。将全面质量管理概念应用于医疗保健和医学教育领域的兴趣日益浓厚。本文分析职业医学教育领域，以探讨教学与提供产品或服务之间的关系。描述了诸如定义教学客户、满足客户需求、教学过程、评估和改进优质教学等问题。要求职业医师依据特定的能力行事。这意味着需要满足特定要求。为确保实现这些目标，教学过程的实施必须包括：（i）确定学习目标（专家应具备的知识、技能和态度），（ii）规划评估系统（课程确保目标实现的能力），（iii）评估课程（所获得的能力与需求的契合度）。
