第一阶段：确定关键成功因素。
Phase 1: identifying critical success factors.
作者信息
Catananti C, Celani F, Cambieri A, De Angelis C
机构信息
Direzione Sanitaria, Policlinico Universitario, A. Gemelli, Università Cattolica del S. Cuore, Roma, Italy.
出版信息
Rays. 1998 Apr-Jun;23(2):270-87.
PMID:9689848
Abstract
Health care processes and services of the "Policlinico" are analyzed with respect to their performance. Possible improvement is identified in reducing the process overall time at the process-service interface.
摘要
对“综合医院”的医疗保健流程和服务进行了绩效分析。确定了在流程-服务界面减少流程总时间方面可能的改进措施。
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