Nurs Adm Q. 1998 Summer;22(4):20-47. doi: 10.1097/00006216-199802240-00006.
To weather the chaos and turbulence in health care and maintain high quality patient services, hospital organizations must have a strong mission and value infrastructure and practice a teamwork philosophy. St. Joseph's Hospital and Medical Center has translated their vision into action. This article describes the foundation and structure that supported creative change in the roles of health care providers, the delivery system, education, and performance improvement. Successful methods are outlined for providing health care to ambulatory through tertiary level patients and from newborns through geriatrics while maintaining the mission to serve the poor.
为了经受住医疗保健领域的混乱和动荡，并维持高质量的患者服务，医院组织必须拥有强大的使命和价值体系，并践行团队合作理念。圣约瑟夫医院及医疗中心已将其愿景转化为行动。本文描述了支持医疗服务提供者角色、服务提供系统、教育及绩效改进方面创新性变革的基础和架构。文中概述了成功的方法，这些方法用于为门诊到三级护理患者、从新生儿到老年人提供医疗保健服务，同时坚守为贫困人群服务的使命。
