Williams S A
Department of Adult Health Nursing, East Carolina University, Greenville, NC, USA.
J Nurs Care Qual. 1998 Aug;12(6):18-25. doi: 10.1097/00001786-199808000-00006.
Patients and health care professionals view quality nursing care from different perspectives. Health care professionals view competent nursing care as quality nursing care. Patients perceive quality nursing care as caring, interpersonal interactions. Institutions measure quality care through satisfaction surveys that exclude components of nurse caring behaviors. In three studies utilizing the Holistic Caring Inventory (HCI), patients perceived nurse caring behaviors and attitudes that indicated quality nursing care. The way to bridge the gap between institutions' and patients' perceptions of quality care lies in valuing the interactions that patients consider quality care and including these interactions in measures of quality care.
患者和医疗保健专业人员从不同角度看待优质护理。医疗保健专业人员将胜任的护理视为优质护理。患者将优质护理视为关怀和人际互动。医疗机构通过满意度调查来衡量优质护理，而这些调查排除了护士关怀行为的组成部分。在三项使用整体关怀量表（HCI）的研究中，患者察觉到了表明优质护理的护士关怀行为和态度。弥合医疗机构和患者对优质护理认知差距的方法在于重视患者视为优质护理的互动，并将这些互动纳入优质护理的衡量标准中。
