González Pastor J C, Juandó Perxachs L, Quesada Sabaté M, Solanas Saura P
Médico, CAP Maluquer Salvador, Girona.
Aten Primaria. 1998 Nov 15;22(8):514-20.
To find user satisfaction and assess the usefulness of an analogue scale in measuring satisfaction.
Multi-centre, descriptive and crossover study.
Four primary care centres in Girona.
All those users who happened to attend on a certain day (n = 1349).
A multi-dimensional, self-administered and anonymous 33-item questionnaire on satisfaction, which had already been validated in primary care, was used. An analogue scale, running from 0 to 10, on overall satisfaction was added. The mean age was 48.5; 33% were men, 62% women. 84.2% replied; 37.3% needed help to reply. Mean satisfaction on the questionnaire was 85%, with lower ratings given to organisational questions, and the highest to personal treatment. The analogue scale achieved 7.34 average. The correlation between the two was r = 0.63 (p < 0.001).
The satisfaction level was similar to that found in other studies. The analogue scale correlated closely with the questionnaire, but was quicker and more simple. As such, it could be used to monitor user satisfaction along with open questions for a supplementary qualitative evaluation.
了解用户满意度并评估模拟量表在测量满意度方面的实用性。
多中心、描述性交叉研究。
赫罗纳的四个初级保健中心。
在某一天就诊的所有用户（n = 1349）。
使用了一份经过初级保健验证的、多维的、自我填写的、匿名的33项满意度问卷。增加了一个从0到10的总体满意度模拟量表。平均年龄为48.5岁；33%为男性，62%为女性。84.2%的人进行了回复；37.3%的人需要帮助才能回复。问卷的平均满意度为85%，对组织问题的评分较低，对个人治疗的评分最高。模拟量表的平均分为7.34。两者之间的相关性为r = 0.63（p < 0.001）。
满意度水平与其他研究结果相似。模拟量表与问卷密切相关，但更快、更简单。因此，它可用于监测用户满意度，并结合开放式问题进行补充性定性评估。
